Travelkin is a technology marketplace. Trips are operated by independent, verified Hosts unless a listing explicitly identifies Travelkin as the organizer. Any paid booking is subject to the exact terms shown and accepted at checkout. Applicable legal rights always prevail.
1. Scope and governing booking terms
For Traveler-initiated cancellations, Travelkin uses the cancellation schedule set out below. It is calculated from the amount paid for the affected booking and the time remaining until scheduled departure. The current backend calculation version is B05-V1-2026-11.
The exact cancellation-policy version displayed and accepted at checkout remains authoritative for that booking. Mandatory consumer rights and applicable law take priority if they provide a remedy that cannot lawfully be excluded. Existing paid bookings retain their original accepted policy snapshots.
2. Traveler-initiated cancellations
| Time before scheduled departure | Refund of amount paid |
|---|---|
| 7 days or more (at least 168 hours) | 100% |
| 3 days to under 7 days (72 to under 168 hours) | 75% |
| 2 days to under 3 days (48 to under 72 hours) | 50% |
| Less than 48 hours before departure | 0% |
Time bands are based on actual elapsed hours, not rounding to calendar dates. For example, exactly 72 hours before departure falls in the 75% tier, while exactly 48 hours falls in the 50% tier. These are Traveler-initiated, predeparture terms; special statutory rights and Host-caused disruption are considered separately.
3. 24-hour booking grace period
Full refund under the booking grace rule: if you cancel within 24 hours after making the booking and at least 72 hours remain before scheduled departure, you are eligible for a 100% refund of the amount paid.
Both requirements must be met. The grace period does not automatically grant a refund after departure or override a higher refund entitlement or statutory right.
4. Departure timing and cutoff
Departure and cancellation cutoffs are interpreted in India Standard Time (Asia/Kolkata). For new publicly payable departures, Travelkin should show the Host-confirmed departure time before accepting payment. The time shown and recorded in the booking controls the calculation.
For a historic booking that records only a departure date without a verified time, the existing calculation uses 00:00 IST at the start of that departure date as the technical cutoff until a verified time is available. This may affect eligibility even when the date appears farther away. Contact support if your booking has no clear departure hour or you believe the recorded time is incorrect. Applicable consumer rights are unaffected.
5. Host cancellation and material changes
If the independent Host cancels a departure before it begins or cannot provide a material part of the purchased service, the Traveler is entitled to an appropriate remedy, including a full refund of the affected booking amount, unless the Traveler freely chooses a documented, lawful alternative.
Weather, natural disasters, road closures, serious safety incidents or other exceptional disruptions will be assessed individually. Travelkin and the Host must communicate material changes promptly; the normal Traveler-cancellation percentage table must not automatically be used to deny a remedy for a Host-caused cancellation or material non-delivery.
6. Refund processing and payment evidence
Once a cancellation is accepted, the booking status may update immediately. Refund eligibility is not proof that money has reached your bank account. Where a refund is due, the platform submits a refund request through the payment provider applicable to the booking, generally to the original payment method subject to provider and bank rules.
Refunds can move through statuses such as requested, submitted, pending, on hold, completed or failed. Actual credit timing depends on the provider and the receiving bank; we do not guarantee one universal settlement time. Travelkin will use available provider references to investigate delayed or unsuccessful credits.
Any lawful payment-provider chargeback or dispute rights are separate from a normal cancellation request.
7. No-shows, after-departure and special circumstances
A no-show, early departure or Traveler-requested cancellation after the journey has begun requires review against the booking terms and factual circumstances. Safety incidents, fraud, substantial service failures, emergencies or force majeure may require different remedies or an individualized assessment.
No provision in this policy waives rights granted by applicable consumer, payment or other laws. Where an organizer's published terms conflict with a mandatory statutory remedy, that remedy prevails.
8. How to ask for a refund or raise a dispute
Use the available cancellation option in My Trips for an eligible booking. If the booking cannot be cancelled through the app, a refund is delayed or your departure information is disputed, contact info@travelkin.in, quoting your booking ID and payment reference. For a formal complaint, email grievance@travelkin.in.
This website policy was updated on 13 November 2026. Do not assume that a subsequently updated public page changes the original policy version accepted for an existing booking.
General enquiries: info@travelkin.in · +91 8124 89 89 99
Formal complaints: grievance@travelkin.in
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