Traveler Terms of Use

1. Operator and marketplace role

Travelkin is an online group-travel marketplace operated by B K Innovation, a sole proprietorship of Shivakumar Bagathkumar. The principal office is 173, Kannankurichi Main Road, Manakkadu, Salem 636007, Tamil Nadu, India. The branch office is 21, Kasi Estate, Jafferkhanpet, Chennai 600083, Tamil Nadu, India.

Independent, verified Hosts create, describe and run their own group trips. Travelkin provides the discovery, account, booking, payment coordination and support platform. Unless a particular trip explicitly names Travelkin as its organizer, Travelkin is not the tour operator. The identity of the responsible Host and the applicable itinerary, inclusions, exclusions and departure information are provided with each listing.

2. Age, eligibility and accounts

Travelkin is intended for adults aged 18 or older. You must provide true, current identity, contact, age and booking details. Certain activities may have additional participation requirements disclosed by the Host before payment.

Account access uses mobile verification and a one-time password (OTP). Keep your OTP private. You are responsible for lawful use of your account and should report suspected unauthorized access. False profiles, deceptive bookings, impersonation or account sharing that compromises security are prohibited.

3. Choosing a Host and trip

Review the Host profile, itinerary, departure date and confirmed departure time, meeting point, capacity, accommodation or transportation when included, activity requirements, price, taxes and the applicable cancellation policy before booking. A verified Host badge indicates Travelkin's onboarding review; it is not a guarantee of every aspect of a trip's outcome.

Descriptions and photographs illustrate the advertised experience. The final published inclusions and exclusions govern what has been purchased; do not assume services are included unless expressly listed.

4. Booking confirmation and payment

Travelkin uses direct booking for new bookings when the required departure information and available seats have been confirmed. A booking becomes confirmed only after required details are completed, you affirmatively accept the agreement versions shown at checkout, availability is checked and the platform receives verified payment confirmation from the payment provider.

Submitting a form, receiving an OTP, creating an order or seeing a payment screen by itself does not confirm a paid booking. Payment methods depend on the provider presented at checkout. Do not pay a Host outside the authorized checkout for a booking represented as paid through Travelkin.

Each booking retains its confirmation, price, applicable tax information, Host and policy snapshot. Existing bookings retain the agreement versions accepted at their original checkout; later changes do not silently replace them.

5. Prices, taxes and invoices

The final checkout summary identifies the applicable trip price, disclosed charges and taxes, where applicable. Travelkin collects customer payments for marketplace bookings through the authorized payment arrangement. Invoices and payment receipts are issued by the responsible billing entity identified in the transaction records. Travelkin's proprietor operates under B K Innovation; GST and statutory invoice details are determined according to the applicable transaction and law.

Any special offers, seat limitations or promotional conditions must be disclosed before payment. Your payment-provider transaction reference and booking identifier are important for support and reconciliation.

6. Independent Host responsibilities

The Host organizing a trip is responsible for the published activity, itinerary, trip logistics, participant instructions, permissions, qualified personnel where required, equipment and operational safety measures, and providing transportation or accommodation where included. The Host must communicate material changes and operate consistently with applicable law and the published listing.

Travelkin may review reports, assist with payment disputes and suspend listings when there are substantiated concerns about safety, fraud, misleading information or compliance.

7. Traveler responsibilities and safety

You must arrive at the stated time and meeting location, carry required documents, provide accurate emergency information, follow lawful safety guidance and act respectfully toward fellow Travelers and Hosts.

Check whether the physical demands of trekking, cycling, biking or other activities are suitable for you and complete any disclosed Trip Readiness requirements. These checks supplement, but do not replace, the Host's responsibility to operate safely.

8. Changes, cancellations and disruption

Traveler-requested cancellations follow the separately published Cancellation & Refund Policy and the precise version accepted at checkout. Refund eligibility, payment-provider processing and actual credit to your original payment source are separate steps.

If a Host cancels a departure or cannot provide a material part of the service, the Traveler is entitled to the appropriate refund or may voluntarily accept a documented alternative, subject to applicable law. Weather, transport disruption and safety incidents are handled in accordance with the specific circumstances and legal rights.

9. Insurance and risk

Travelkin does not currently provide a separate trip-insurance policy. Any insurance provided by a Host or third party must be explicitly identified in the trip listing. Travelers should consider obtaining appropriate personal travel, accident or medical insurance where needed.

Group travel and outdoor activities involve foreseeable risks. Nothing in these Terms removes the duties of Hosts or Travelkin, or restricts consumer remedies, that cannot lawfully be excluded.

10. Acceptable use

Do not harass or threaten others, engage in discrimination or illegal activity, submit fraudulent payment claims, misuse emergency contacts, publish others' private information or interfere with Travelkin's services. Serious breaches may result in appropriate account or trip restrictions, subject to fair review and applicable law.

11. Privacy and communications

We process personal information as explained in the Privacy Notice. The platform and Host may send essential booking, departure, safety, account-security, cancellation and payment messages through relevant verified channels. Optional promotional communications are a separate choice and are not a condition of booking.

12. Support, grievances and disputes

For help with a booking or your account, email info@travelkin.in or call +91 8124 89 89 99. Supply your booking reference, a brief description and relevant evidence; never send passwords, OTPs or full card details.

Formal consumer grievances can be escalated to the Grievance Officer, via grievance@travelkin.in. Travelkin's grievance process aims to acknowledge complaints within 48 hours and resolve them within one month, subject to applicable requirements. You retain the right to seek a remedy through competent consumer or other lawful authorities.

13. Rights and legal responsibilities

Independent Hosts operate their own services and remain responsible for their performance. Travelkin remains responsible for its own marketplace services, representations, security and payment-handling duties to the extent required by law. No clause excludes any statutory liability, refund or consumer remedy that cannot legally be excluded.

14. Versions and applicable law

These website Terms were updated on 13 November 2026. Material amendments will be published with an updated date. When bookings become available, the applicable policy versions are presented at checkout and recorded with the booking. Previously accepted booking terms will not be replaced retrospectively without a lawful basis.

Indian law applies, subject to mandatory consumer-protection provisions and the rights of Travelers to approach legally competent authorities or courts.