Privacy Notice

1. Who is responsible for your information?

Travelkin is operated by B K Innovation, a sole proprietorship of Shivakumar Bagathkumar, at 173, Kannankurichi Main Road, Manakkadu, Salem 636007, Tamil Nadu, India, with a branch office at 21, Kasi Estate, Jafferkhanpet, Chennai 600083, Tamil Nadu, India.

For privacy requests, contact grievance@travelkin.in. Independent Hosts receive only the relevant details necessary to fulfil a booked trip and are responsible for handling those details appropriately.

2. Information we collect

Depending on the features you use, this may include:

• Account identifiers, customer ID, name, date of birth or age, gender where required for disclosed trip arrangements, verified mobile number, email and WhatsApp contact details.
• Profile photo, preferences, visibility settings, participation prerequisites and emergency-contact details when provided or necessary.
• Saved trips, bookings, Host and departure details, Trip Readiness responses, cancellations, refunds, receipts and transaction references.
• Contact form submissions, support requests, safety reports, grievance correspondence and notifications.
• Technical information needed for session security, abuse prevention and service delivery, including a randomly generated installation identifier, application/browser platform and sign-in timestamps.

We do not ask for raw bank-card credentials in our application; card-entry information is handled through the applicable payment provider's secure payment process.

3. Why we use the information

To verify accounts and age eligibility, enable bookings with independent Hosts, administer departures and Trip Readiness, communicate essential safety or schedule information, process or reconcile payments and refunds, respond to enquiries, investigate security issues, prevent fraud and meet legitimate legal, accounting and dispute obligations.

Marketing communications are optional and subject to your communication choices. We do not sell your personal information to advertisers.

4. Public website enquiries

If you send a message through our Contact Us form, we use the name, email address, enquiry category and message to record, review and respond to your request. Authorized Travelkin staff can view and update the enquiry status in the Admin workspace. Changing the status does not itself send an email reply.

Do not enter passwords, OTPs, complete payment-card details or unnecessary identity documents in the form. Formal grievances should also be sent to grievance@travelkin.in.

5. App installation and device security

An installation UUID may be created to recognize an app or browser installation for account-session management, security monitoring and unusual-access review. It is not an IMEI or advertising identifier, and it may change if you reinstall the app or clear its protected storage. The identifier is not used for cross-site advertising tracking.

6. Payments and transaction records

When paid bookings are enabled, the payment service provider identified during checkout processes the payment instrument. Travelkin receives and retains necessary order IDs, amounts, transaction, settlement and refund status references to verify bookings, provide receipts and resolve disputes. Raw card numbers and CVVs are not intended to be stored by Travelkin.

The actual provider and payment method shown at checkout govern the payment process; a change of gateway does not alter the underlying booking policy accepted by the Traveler.

7. When information is shared

Relevant participant and safety details are shared with the independent Host responsible for the confirmed departure, with access restricted to the information reasonably needed to run the trip. Booking and payment references are shared with the selected payment provider and its necessary financial partners.

Some technical and communication data is processed by hosting, database, OTP delivery, email, support and infrastructure providers supporting Travelkin. Information may be disclosed to authorized authorities when required by applicable law. We do not make Traveler contact information publicly available merely because someone joins a trip.

8. How long records are kept and how they are secured

We retain information for as long as reasonably needed for the purpose for which it was collected. Account information is generally needed while your account remains active. Booking, refund, tax, accounting, fraud, safety and dispute records may need to remain after an account-deletion request to satisfy lawful recordkeeping obligations or resolve ongoing matters.

Different categories of records have different legal and operational requirements. We do not promise automatic deletion after a single universal period. You can request information about the relevant retention basis and deletion status through the privacy contact below. Access restrictions, authenticated sessions, audit records, transport encryption and suitable technical controls are used to protect data, although no online service is risk-free.

9. Your privacy choices and requests

You may ask to access or correct personal information, change available profile visibility or communication preferences, withdraw optional consent where applicable, or request account deletion from the app's settings or through grievance@travelkin.in.

A deletion request does not automatically erase records needed for genuine unresolved bookings, statutory accounting, refunds, fraud investigation or legal claims. We will evaluate your request and explain any applicable retention requirement or restriction consistent with the law.

10. Adults-only service

Travelkin is intended for people aged 18 years and above. We do not intentionally offer its Traveler accounts or bookings to children. Please contact us if you believe information has been submitted by an underage person.

11. Providers and processing locations

Travelkin uses digital infrastructure and support providers to deliver its services. Some provider systems or personnel may process data outside your immediate location. Any cross-border transfer must be handled consistently with the requirements applicable to that processing. Contact our privacy team for information relevant to a particular service or request.

12. Changes and grievance contact

This Notice was updated on 13 November 2026. Material revisions will be made available with an updated publication date. Changes do not silently rewrite the version recorded for an earlier paid booking.

Privacy and grievance contact: Grievance Officer — grievance@travelkin.in. Postal correspondence may be addressed to the principal Salem office stated above. For general platform enquiries, contact info@travelkin.in.